Data Protection · k111 Platform

Privacy Policy — k111 Pakistan

At k111, your personal information belongs to you. This Privacy Policy explains exactly what data we collect when you use our betting and gaming platform, how we use it, who we share it with, and what controls you have over your own information. We have written it in plain, clear language — not legal jargon — because we believe Pakistani players deserve to understand exactly how their data is handled.

Last updated: January 2025  ·  English (en-PK)

Your Privacy at k111 — At a Glance

Before reading the full policy, here is a plain summary of the six key privacy commitments k111 makes to every player in Pakistan.

We Collect Only What We Need
k111 collects only the personal information genuinely required to operate your account — name, date of birth, contact details and payment information. We do not collect data we have no reason to hold, and we do not keep it longer than necessary.
We Never Sell Your Data
k111 does not sell, rent or trade your personal data to third-party marketers or advertisers under any circumstances. Your information is used to operate your account, verify your identity and keep the platform secure — nothing more.
SSL Encryption on All Data
All data transmitted between your device and k111's servers is protected with industry-standard SSL encryption. Payment information processed via Easypaisa, JazzCash and other methods is handled through encrypted, secure channels at all times.
You Control Your Own Data
You have the right to access, correct or request deletion of your personal data at any time. k111 will process any such request within 30 days. Contact support@k111.wine to exercise your data rights — no complicated forms or third-party portals required.
Third-Party Sharing Is Limited
k111 shares your data only with licensed game providers, payment processors and regulatory authorities when legally required. Every third party we work with is contractually bound to handle your data responsibly and use it only for the specific purpose it was shared.
Transparent Cookie Use
k111 uses cookies to keep your session active, remember your preferences and monitor platform performance. We clearly distinguish between essential cookies (which are required for the site to work) and optional analytics cookies, and we give you control over the latter.
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01 Introduction and Who This Policy Applies To

This Privacy Policy is issued by k111, the operator of the online betting and gaming platform at https://k111.wine ("k111", "we", "us", "our"). It explains how we collect, use, store, share and protect personal data about players and visitors who use k111's services, including sports betting, cricket betting, PSL markets, live casino, Andar Bahar, slots, poker, crash games and esports betting.

This policy applies to all players who have registered a k111 account, all visitors to https://k111.wine, and all users of any k111 mobile application or service, regardless of whether they are located in Pakistan or elsewhere. By creating an account or using k111, you acknowledge that you have read this policy and consent to the data practices described.

Plain English: This policy tells you what personal information k111 holds about you, why we hold it, and what you can do about it. We have written it to be readable — not to confuse you.

02 Data We Collect About You

k111 collects personal data in several ways — directly from you when you register or use our services, automatically when you interact with the platform, and in limited cases from third parties for verification purposes. Below is a full account of what we collect.

Information You Provide Directly

  • Registration data: Full name, date of birth, email address, mobile number and chosen username.
  • Identity verification documents: CNIC number, CNIC copy or other government-issued identification, which may be requested at any point for age and identity verification.
  • Payment information: Mobile wallet numbers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT transfers, and partial card details for Visa/Mastercard deposits. Full card numbers are never stored by k111 — they are processed directly by our certified payment partners.
  • Communications: Records of your conversations with k111 customer support, including live chat transcripts and emails.
  • Responsible gaming information: Deposit limits, self-exclusion periods and other responsible gaming preferences you set in your account.

Data Collected Automatically

  • Device and technical data: IP address, browser type and version, operating system, device type and screen resolution.
  • Usage data: Pages visited on k111, features used, time spent on pages, games played, bets placed and betting history.
  • Location data: General geographic location derived from your IP address. k111 does not collect precise GPS location data.
  • Session data: Login times, session duration and authentication records for security purposes.

k111 does not collect sensitive personal data such as biometric data, health information or religious, ethnic or political information about our players. The only exception is where you voluntarily provide information in a responsible gaming context (e.g., indicating a gambling-related health concern) — this is processed solely to provide the support you have requested.

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03 How k111 Uses Your Personal Data

k111 uses your personal information only for clearly defined, legitimate purposes. We do not use your data for anything we haven't told you about. The main purposes for which we process your data are as follows:

Purpose Data Used Why It's Necessary
Account creation and managementName, DOB, email, mobileTo operate your k111 account
Age and identity verificationCNIC, DOB, payment methodLegal requirement — 18+ policy
Processing deposits and withdrawalsPayment details, account balanceTo fulfil transactions in PKR
Fraud prevention and securityIP address, session data, device infoProtect you and k111 from abuse
Customer supportContact details, account historyTo resolve your queries efficiently
Responsible gaming monitoringBetting history, deposit patternsIdentify and assist at-risk players
Platform improvementUsage data (anonymised)Improve features for Pakistani users
Regulatory complianceIdentity, transaction historyComply with legal obligations

k111 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. If our fraud systems flag your account, a member of the k111 team will review the case before any account action is taken.

04 Legal Basis for Processing

k111 processes your personal data based on one or more of the following legal grounds:

  • Contract performance: Processing your registration data and payment information is necessary to operate your k111 account and fulfil our contractual obligations to you as a player.
  • Legal obligation: Age verification, identity checks and the maintenance of transaction records are required by law. k111 must comply with anti-money laundering (AML) and know-your-customer (KYC) obligations.
  • Legitimate interests: Fraud prevention, platform security and anonymised analytics are processed on the basis of k111's legitimate interest in operating a safe and compliant platform. These interests do not override your rights.
  • Consent: Where we process data for marketing or optional analytics purposes, we ask for your explicit consent first. You can withdraw consent at any time by contacting support@k111.wine.

05 Who We Share Your Data With

k111 does not sell or rent your personal data to any third party. We share your information only in the following limited circumstances, and only with parties who are contractually required to protect it:

  • Licensed game providers: Ezugi, Evolution Gaming, BGaming, Spribe and other licensed providers receive the minimum information necessary to operate live casino, slots, crash games and other games on k111. They process this data under strict confidentiality agreements.
  • Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and bank transfer partners receive the payment details necessary to process your deposits and withdrawals. k111 does not retain full card numbers — these are processed directly and securely by the payment provider.
  • Identity verification services: Third-party KYC (Know Your Customer) providers may receive your identity documents for verification purposes. These providers are certified and operate under strict data protection standards.
  • Regulatory and law enforcement authorities: k111 is required to share data with relevant authorities in response to lawful requests, court orders or regulatory obligations. We report confirmed fraud, money laundering and match-fixing cases as legally required.
  • Group companies: Where k111 is part of a corporate group, data may be shared with affiliated entities for the purposes of platform operation, security and compliance — never for independent marketing by those entities.

k111 will never share your personal data with advertising networks, social media platforms or data brokers for marketing profiling or audience targeting purposes. If you receive unsolicited marketing claiming to be from k111, please report it to support@k111.wine immediately — it is not from us.

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06 Payment Data and Financial Information

Because k111 operates entirely in Pakistani Rupees and uses local payment methods that millions of Pakistani users trust daily — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard — we handle financial data with particular care. Here is exactly how payment data is treated at k111:

  • Mobile wallet numbers (Easypaisa, JazzCash, NayaPay, SadaPay) are stored in encrypted form and used only to process your deposits and withdrawals. They are never displayed in full to any k111 staff member other than senior security personnel investigating a verified fraud case.
  • Bank account details for IBFT are stored with the same encryption standard and used only for the specific transaction you authorised.
  • Credit and debit card data is processed entirely by our PCI-DSS compliant payment gateway partners. k111's servers never receive or store full card numbers. We only receive a tokenised reference and the last four digits of the card number for display purposes in your account.
  • Transaction history — your deposit and withdrawal records — is retained for a minimum period required by our regulatory obligations (typically 5 years) and then securely deleted.

07 How We Protect Your Data

k111 implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration or destruction. Our key security measures include:

  • SSL/TLS encryption on all data in transit between your device and k111's servers.
  • Encrypted data storage for all sensitive fields including passwords (hashed), identity documents and payment details.
  • Access controls: k111 staff access to player personal data is granted on a strict need-to-know basis. Access logs are maintained and regularly reviewed.
  • Two-factor authentication available for player accounts to add an additional layer of login security.
  • Regular security audits and penetration testing of k111's platform infrastructure.
  • Incident response: k111 maintains a data breach response procedure. If a breach affecting your personal data occurs, we will notify you and relevant authorities as required and as promptly as possible.

No online platform can guarantee absolute security. While k111 takes all reasonable measures to protect your data, we recommend you also take steps to protect your own account — use a strong unique password, do not share your login credentials and enable any two-factor authentication options available in your account settings.

08 How Long We Retain Your Data

k111 retains personal data only for as long as it is needed for the purpose it was collected, or as long as we are legally required to keep it. The following retention periods apply as a general guide:

  • Active account data: Retained for the duration of your account's existence plus a minimum of 5 years following account closure, to meet regulatory and anti-money laundering record-keeping requirements.
  • Transaction records: Deposit and withdrawal records are retained for 5 years from the date of the transaction.
  • Identity documents: CNIC copies and verification documents are retained for the duration of your account plus 5 years following closure.
  • Customer support communications: Chat logs and email records are retained for 2 years.
  • Device and usage logs: Technical logs are typically retained for 12 months for security monitoring purposes.
  • Anonymised analytics data: Aggregated, anonymised usage statistics that cannot identify you personally may be retained indefinitely for platform improvement purposes.

When data is no longer required, k111 securely deletes or anonymises it. You can request early deletion of your personal data — see Section 10 for details of your rights.

09 Cookies and Tracking Technologies

k111 uses cookies and similar tracking technologies on its website and platform. Cookies are small text files stored on your device that help the site function correctly, remember your preferences and collect anonymised usage information. Here is a breakdown of the types of cookies k111 uses:

You can manage optional cookie preferences through your browser settings. Note that disabling essential or security cookies will prevent k111 from functioning correctly and may result in you being unable to log in or place bets. k111 does not use advertising or third-party marketing cookies.

10 Your Data Rights

Every k111 player in Pakistan has the following rights over their personal data. To exercise any of these rights, contact k111 at support@k111.wine. We will acknowledge your request within 5 working days and aim to resolve it within 30 days.

Your Data Rights at k111

These rights are yours by default. You do not need to justify why you want to exercise them — simply contact k111 support and we will process your request.

Right of Access
Request a copy of all personal data k111 holds about you. We will provide this within 30 days in a clear, readable format.
Right to Rectification
If any personal data k111 holds about you is incorrect or out of date, you can request that we correct it immediately.
Right to Erasure
Request deletion of your personal data where k111 has no ongoing legal obligation to retain it. Note that transaction records must be kept for 5 years by law.
Right to Restrict Processing
Request that k111 stops processing your data in certain ways — for example, stopping analytics tracking — while a dispute is under review.
Right to Portability
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
Right to Object
Object to k111 processing your data for legitimate interest purposes, including anonymised analytics. We will stop unless we have compelling grounds to continue.

11 Children's Privacy — Under-18 Policy

k111 is strictly for adults aged 18 and over. We do not knowingly collect, hold or process personal data from anyone under the age of 18. Our registration process includes mandatory age verification checks, and accounts found to belong to users under 18 will be immediately suspended and all funds returned.

If you are a parent or guardian and believe your child has registered a k111 account, please contact us immediately at support@k111.wine with details. We will investigate and close the account promptly. k111 takes its obligation to prevent underage gambling extremely seriously and cooperates fully with any parental concerns reported to us.

If you are under 18, please do not attempt to register a k111 account. Betting and casino games are legal, regulated activities for adults only. If someone in your household gambles and you are concerned about their behaviour, please visit our Responsible Gaming page for guidance.

12 Updates to This Privacy Policy

k111 reserves the right to update this Privacy Policy at any time. When we make material changes, we will post a prominent notice on the k111 platform and update the "last updated" date at the top of this page. Where required by law, we will also contact you directly by email or in-platform notification.

Your continued use of k111 after a policy update constitutes your acceptance of the revised terms. If you do not agree with an update, you have the right to close your account and withdraw your balance. We will never retroactively apply new data practices to information collected under previous versions of this policy without your explicit consent.

13 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or to k111's handling of your personal data, please get in touch with us. We take every privacy enquiry seriously and will respond promptly.

  • Email: support@k111.wine
  • Live Chat: Available 24/7 on the k111 platform — in Urdu and English
  • Response time: We acknowledge all privacy-related enquiries within 5 working days and aim to fully resolve them within 30 days

For data access requests, erasure requests or objections to processing, please include your registered email address and username in your message to help us locate your account records quickly.

Gambling is for Adults Only — Play Responsibly at k111
k111 is strictly an 18+ platform. Never bet more than you can comfortably afford to lose. If gambling is causing you problems, please use k111's built-in responsible gaming tools or contact our support team any time — they are available 24/7. Full guidance is available on our Responsible Gaming page.
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